KENDALL REGIONAL MEDICAL CENTER REVIEW
Updated April 2021
Kendall Regional Medical Center is a 447-bed full-service, provisional level I Trauma Hospital. It provides 24-hour comprehensive medical, trauma, surgical, behavioral health and diagnostic services, along with a wide range of patient and community services.
Kendall Regional Medical Center is owned by HCA, one of the country’s largest for-profit hospital chains.
Kendall Regional Medical Center has received Healthgrades’ “America’s Top 250 Best Hospital (2020, 2021)” Award and the Thomson Reuters’ “Top 100 Hospital” Award. The hospital is also the recipient of the “Top Performer” award from the Joint Commission on Key Quality Measures.
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Overview of Kendall Regional Medical Center
Kendall Regional Medical Center is rated high-performing in 2 adult procedures and conditions.
Rankings and Ratings of Kendall Regional Medical Center
- Cancer
- National rank: Not ranked
- Overall score: Not available
- Conditions/procedures applicable to cancer
- Lung Cancer Surgery: Not rated
- Colon Cancer Surgery: 3/5 (Average score)
- Cardiology and Heart Surgery
- National rank: Not ranked
- Overall score: Not available
- Conditions/procedures applicable to cardiology and heart surgery:
- Heart failure: 5/5 (High performing)
- Heart bypass surgery: 2/5 (Below average)
- Orthopedics
- National rank: Not ranked
- Overall score: 17.2/100
- Conditions/procedures applicable to orthopedics
- Hip replacement: 2/5 (Below average)
- Knee replacement: 3/5 (Average)
- Pulmonology
- National rank: Not ranked
- Overall score: 27.5/100
- Conditions/procedures applicable to pulmonology
- Chronic obstructive pulmonary disease: 5/5 (High performing)
Patient Experience at Kendall Regional Medical Center
Scores are based on surveys taken from Kendall Regional’s inpatients inquiring about the different aspects of their stay after they were discharged.
- Satisfaction with the Hospital overall: 1/5
- Willingness to recommend: 1/5
- Satisfaction with doctors’ communications: 1/5
- Satisfaction with nurses’ communications: 2/5
- Satisfaction with efforts to prevent medication harm: 2/5
- Satisfaction with quality of discharge information: 1/5
- Satisfaction with involvement in recovery: 1/5
- Satisfaction with staff responsiveness: 2/5
- Satisfaction with hospital room cleanliness: 1/5
- Satisfaction with noise volume: 1/5
The hospital fared poorly at inpatient surveys. It scored 2 out of 5.
Leapfrog General Safety Rating
The latest Leapfrog Hospital Safety grade of Kendall Regional Medical Center is C for fall of 2020.
The Leapfrog group rates Kendall Regional Medical Center in the following categories:
Infections
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MRSA Infection
Staph bacteria are common in hospitals, but MRSA is a type of staph that cannot be killed by many antibiotics. It is found in bed linen or medical equipment and can be spread if healthcare providers do not properly wash hands between patients.
- Kendall Regional Medical Center score: 1.073
- Best hospital score: 0.000
- Average hospital score: 0.791
- Worst hospital score: 2.863
Kendall Regional Medical Center performed below average in this category.
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C. Diff Infection
C. Diff is a bacterium that causes diarrhea, loss of appetite, fever, and abdominal pain. C. Diff occurs in patients taking antibiotics or who have recently taken them. Like MRSA, C. Diff is spread through contaminated equipment or healthcare providers not washing hands properly between patients.
- Kendall Regional Medical Center score: 0.546
- Best hospital score: 0.000
- Average hospital score: 0.583
- Worst hospital score: 1.737
Kendall Regional Medical Centerperformed just a little better than average in this category.
Problems with Surgery
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Dangerous objects left in patients’ bodies
This problem does not occur often, but if it does, it can be extremely dangerous. Most of the times, the object left in patients’ body is a surgical sponge.
- Kendall Regional Medical Center score: 0.175
- Best hospital score: 0.000
- Average hospital score: 0.017
- Worst hospital score: 0.354
Kendall Regional Medical Center performed worse than average in this category.
-
Surgical wounds split open
A surgical wound splitting open is very painful and places a patient at risk of infection.
- Kendall Regional Medical Center score: 0.90
- Best hospital score: 0.67
- Average hospital score: 0.91
- Worst hospital score: 1.20
Kendall Regional performed better than average.
Practices to Prevent Errors
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Doctors’ order medication through a computer
Hospitals use Computerized Physicians Order Entry (CPOE) systems to order medications for patients in the hospital instead of writing prescriptions by hand. CPOE systems help to reduce medication errors in hospitals.
- Kendall Regional Medical Center score: 100
- Best hospital score: 100
- Average hospital score: 83.56
- Worst hospital score: 5
Kendall Regional performed best in the category with no errors reported.
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Safe medication administration
Using barcodes on medications, nurses scan the medications and then the patient’s wrist bracelet to make sure the patient is receiving the right medications. Bar Code Medication Administration (BCMA) reduce the risk of a nurse accidentally giving the wrong medication to a patient.
- Kendall Regional Medical Center score: 75
- Best hospital score: 100
- Average hospital score: 83.44
- Worst hospital score: 5
Kendall Regional Medical Center performed below average in this category.
Safety Problems
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Dangerous bedsores
Bedsores are wounds on the skin that form when a patient lays or sits in one position for too long without being moved. They can cause severe pain and serious infections.
- Kendall Regional Medical Center score: 0.29
- Best hospital score: 0.03
- Average hospital score: 0.58
- Worst hospital score: 2.78
Kendall Regional Medical Center performed better than average in this category.
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Patient falls and injuries
Falls can occur when patients who really can’t walk, try getting out of bed. Falls can result in longer spells in the hospital and can also result in permanent disability.
- Kendall Regional Medical Center score: 0.524
- Best hospital score: 0.000
- Average hospital score: 0.432
- Worst hospital score: 1.716
Kendall Regional Medical Center performed below average in this category.
Doctors, Nurses, and Hospital Staff
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Effective leadership to prevent errors
Errors become much common if hospital leaders do not make patient safety a priority. Leaders must make sure money is properly allotted towards enhancing safety measures.
- Kendall Regional Medical Center score: 120
- Best hospital score: 120
- Average hospital score: 117.31
- Worst hospital score: 9.23
Kendall Regional Medical Center performed best in this category.
-
Enough qualified nurses
Patients receive most of their care from nurses and not doctors. If there is a shortage of qualified nurses, patients might face more complications, and longer stays in the hospital.
- Kendall Regional Medical Center score: 100
- Best hospital score: 100
- Average hospital score: 98.37
- Worst hospital score: 17.65
Kendall regional performed best in this category.
Since 2019, Leapfrog has given Kendall Regional a C grade. For a hospital that is part of the prestigious HCA group, the ratings can be deemed as bad.
Healthgrades
Healthgrades has chosen Kendall Regional Medical Center for Awards in numerous categories. Some of the awards are:
- America’s Top 250 Best Hospital Award (2020,2021)
- America’s 100 Best Gastrointestinal care Award (2021,2020)
- America’s 100 Best Hospitals for General Surgery Award (2021, 2020)
- America’s 100 Best Hospital for Prostate Surgery Award (2021, 2020)
- Joint Replacement Award (2021)
- Orthopedic Surgery Excellence Award(2021)
- Stroke Care Excellence Award(2021)
Safety Ratings
Three ratings were better than expected:
- Death following a serious complication after surgery
- Collapsed lung due to Procedure or Surgery in or around the chest
- Accidental cuts, punctures, perforations or hemorrhage during medical care
Ten ratings were as expected.
No cases relating to foreign objects left in the body during a surgery or procedure were reported at the hospital.
Patient Experience
- Patient Ratings
- 55% patients gave a rating of 9 or 10 (13% lower than the national average)
- 57% said they would definitely recommend (14% lower than the national average)
- Care Team Ratings
- Communication with Doctors
77% of patients said that doctors always listened to them and explained things well (4% lower than the national average of 81%) - Communication with Nurses
73% of patients said that nurses always listened to them and explained things well (5% lower than the national average of 78%) - Communication about Medicines
53% of patients said that staff members always explained medicines before they were given to them (10% lower than the national average of 63%) - Discharge Information
78% of patients were given information about recovering at home (6% lower than the national average of 84%) - Care Transition
44% of the patients said that they understood their care needs when they left the hospital (9% lower than the national average of 53%) - Responsiveness of Hospital
55% of patients said they always received help quickly from hospital staff (11% lower than the national average of 66%)
- Communication with Doctors
- Facility Report
- Quietness
45% of patients said that their rooms and the area around it were always quiet at night (14% lower than the national average of 60%) - Cleanliness
59% of patients said that their rooms and bathrooms were always kept clean (14% lower than the national average of 73%)
- Quietness
Kendall Regional Medical Center might be winning Hospital Quality awards and Specialty Clinical Awards but its patients have not given the Hospital a good rating. Patient Experience ratings at the hospital were well below the national average at every parameter that is a component of the Patient Experience.
If you believe that inadequate care or negligence on the part of the medical staff at Kendall Regional Medical Center has negatively affected you or your loved one, it is important to speak to an experienced medical malpractice attorney. For more information on your legal options, contact our office today.