Kendall Regional Medical Center Safety Report

Updated March 2018

Kendall Regional Medical Center is a for-profit general medical and surgical hospital in the Miami area, which is owned by HCA, one of the nation’s largest for-profit hospital chains. Kendall Regional offers multiple adult specialty departments, including cancer, diabetes & endocrinology, gastroenterology & GI surgery, nephrology, neurology & neurosurgery, orthopedics, pulmonology, and urology. The 300-bed facility has services for burn care, pediatrics, maternity, and emergency care, along with several others.

There is no recent information for the number of patients admitted and surgeries performed.

Leapfrog General Safety & Ranking – A

The Leapfrog Hospital Safety grade of Kendall Regional Medical Center is A, largely due to above average scores in avoiding hospital-borne infections and above average avoidance of safety problems. In previous years, Leapfrog rated the hospital with an A, C, and B’s, but not in succession or as a show of improvement.

The Leapfrog Group rates Kendall Regional Medical Center’s avoidance in the following categories:

Infections: how well patients avoid hospital-acquired infections

• MRSA infection: above average
• C.diff infection: above average
• Blood infections from ICU stay: above average
• Urinary tract infections from ICU stay: above average
• Infections of the surgical site after colon surgery: above average

Problems with Surgery: how well patients avoid surgery-related complications

• Dangerous object left in patient’s body: above average
• Surgical wound splits open: above average
• Death from serious treatable complication: above average
• Collapsed lung: above average
• Serious breathing problem: average
• Dangerous blood clot: above average
• Accidental cuts and tears: above average

Practices to Prevent Errors: what the medical professionals and staff do to avoid errors

• Doctors order medications through a computer: above average
• Hand washing: above average
• Communication about medicines: below average
• Communication about discharge: below average
• Staff work together to prevent errors: above average

Safety Problems: how well the patients avoid harm from medical professional’s mistakes

• Dangerous bed sores: above average
• Patient falls: above average
• Air or gas bubble in the blood: above average
• Track and reduce risks to patients: above average

Doctors, Nurses, and Hospital Staff: the quality of the work of those in the hospital to ensure the best patient care

• Effective leadership: below average
• Enough qualified nurses: above average
• Specially trained doctors care for ICU patients: above average
• Communication with doctors: below average
• Communication with nurses: below average
• Responsiveness of hospital staff: below average

However, for almost all of the categories in which Kendall Regional Medical Center ranks above average one is the best in the country:

• Urinary tract infections from ICU stay: The average score is .553; Kendall Regional Medical Center’s rating is 0 infections of this type.

Consumer Reports Review:

Above Average Ratings

The hospital has also received a score of 44/100 for safety from Consumer Reports. The score is below average, slightly below the average score (47) for the seventeen Miami area hospitals that received ratings.

Above Average Ratings – General

Average score for C.difficile infections: 24 reported C.difficile infections during the 107,911 patient days April 1, 2016, and March 31, 2017. The infection rate was 60% better than the national average.

Avoiding Death – Medical

The rating measures the probability that a patient suffering from a stroke, heart failure, heart attack, pneumonia, or chronic obstructive pulmonary disease will die within a month of hospital admission.

Avoiding Death – Surgical

The rating measures the probability that a patient may die from a serious yet treatable complication.

Appropriate use of abdominal scanning

1% of patients at Kendall Regional Medical Center received double abdominal scans.

Appropriate use of chest scanning

Only 1% of patients received double chest scans.

Average Ratings — General

Avoiding surgical site infections

The hospital reported 293 infections between April 1, 2016, and March 31, 2017. This rate was 34% better than the national average.

Below Average Ratings

Below Average Ratings — General

Avoiding bloodstream infections

The hospital reported 32 infections during the 6,843 patient days between April 1, 2016, and March 31, 2017. This was 312% worse than national average.

Avoiding urinary tract infections associated with catheters

The hospital reported 14 infections over the 8,200 patient days between April 1, 2016, and March 31, 2017. The rate was 19% worse than the national average.

Avoiding MRSA infections:

The hospital reported 9 infections during the 113,001 patient days April 1, 2016, and March 31, 2017. This is 62% worse than average.

Patient Satisfaction

Above Average Ratings:

Doctor-Patient Communication

94% of patients thought their doctor communicated well.

Communication between nurses and patients

93% patients reported that nurses usually or always communicated with them well.

Control of pain

91% of patients reported that their pain levels were usually or always well controlled.

Average Ratings:

Assistance from hospital staff members

87% of patients reported that staff members usually or always provided help in a timely manner.

Cleanliness of rooms

86% of patients reported that their room and bathroom were usually or always clean.

Quietness of rooms

85% percent of patients reported that the areas near their rooms were usually or always quiet during the night.

Below-Average Ratings:

Communication regarding discharge from the hospital

79% of patients reported that hospital staff advised them of occurrences to be alert for after they left the hospital.

Communication of information about medications

79% of patients reported that hospital staff members usually or always gave explanations regarding new medicines.

Areas That Are Not Yet Rated

Heart Surgery and Maternity Care are not yet rated.

Other Quality Indicators

Centers for Medicare & Medicaid Services:

Below average for overall patient experience. The hospital also scored below average in avoiding re-admissions, with Medicare patients having more than a 15.3% chance of readmission to Kendall Regional Medical Center within 30 days.

U.S. News & World Report Ranking:

U.S. News and World Report does not rank Kendall Regional Medical Center, but it is rated as “high performing” in the following area:

• Chronic Obstructive Pulmonary Disease (COPD)

If you believe you or a loved one were injured or neglected by a doctor, nurse, or physician at Kendall Regional Medical Center contact our offices today to speak with an attorney about your legal rights. You could have a case to receive compensation for your injuries.

* Not all 68 Miami area hospitals were rated by Consumer Reports