Kendall Regional Medical Center Review

Updated April 2021

Kendall Regional Medical Center is a 447-bed full-service, provisional Level I trauma hospital. It provides 24-hour comprehensive medical, trauma, surgical, behavioral health and diagnostic services along with a wide range of patient and community services.

Kendall Regional Medical Center is owned by HCA, one of the country’s largest for-profit hospital chains.

Kendall Regional Medical Center has received the America’s Top 250 Best Hospital award (2020, 2021) by Healthgrades and the Thomson Reuters Top 100 Hospital award. The hospital is also the recipient of the Top Performer award from the Joint Commission on Key Quality Measures.

U.S. News

Overview Of Kendall Regional Medical Center

Kendall Regional Medical Center is rated high-performing in two adult procedures and conditions.

Rankings And Ratings Of Kendall Regional Medical Center

  • Cancer
    • National rank: Not ranked
    • Overall score: Not available
    • Conditions/procedures applicable to cancer:
      • Lung cancer surgery: Not rated
      • Colon cancer surgery: 3/5 (average score)
  • Cardiology And Heart Surgery
    • National rank: Not ranked
    • Overall score: Not available
    • Conditions/procedures applicable to cardiology and heart surgery:
      • Heart failure: 5/5 (high performing)
      • Heart bypass surgery: 2/5 (below average)
  • Orthopedics
    • National rank: Not ranked
    • Overall score: 17.2/100
    • Conditions/procedures applicable to orthopedics:
      • Hip replacement: 2/5 (below average)
      • Knee replacement: 3/5 (average)
  • Pulmonology
    • National rank: Not ranked
    • Overall score: 27.5/100
    • Conditions/procedures applicable to pulmonology:
      • Chronic obstructive pulmonary disease: 5/5 (high performing)

Patient Experience At Kendall Regional Medical Center

Scores are based on surveys taken from Kendall Regional’s inpatients inquiring about the different aspects of their stays after they were discharged:

  • Satisfaction with the hospital overall: 1/5
  • Willingness to recommend: 1/5
  • Satisfaction with doctors’ communications: 1/5
  • Satisfaction with nurses’ communications: 2/5
  • Satisfaction with efforts to prevent medication harm: 2/5
  • Satisfaction with quality of discharge information: 1/5
  • Satisfaction with involvement in recovery: 1/5
  • Satisfaction with staff responsiveness: 2/5
  • Satisfaction with hospital room cleanliness: 1/5
  • Satisfaction with noise volume: 1/5

The hospital fared poorly at inpatient surveys. It scored 2 out of 5.

Leapfrog General Safety Rating

The latest Leapfrog Hospital Safety Grade of Kendall Regional Medical Center is C for fall of 2020.

The Leapfrog Group rates Kendall Regional Medical Center in the categories below.

Infections

  • MRSA infection: Staph bacteria are common in hospitals, but MRSA is a type of staph that cannot be killed by many antibiotics. It is found in bed linens and medical equipment and can be spread if health care providers do not properly wash their hands between patients.
    • Kendall Regional Medical Center score: 1.073
    • Best hospital score: 0.000
    • Average hospital score: 0.791
    • Worst hospital score: 2.863

    Kendall Regional Medical Center performed below average in this category.

  • C. diff infection: C. diff is a bacterium that causes diarrhea, loss of appetite, fever and abdominal pain. C. diff occurs in patients who are taking antibiotics or have recently taken them. Like MRSA, C. diff is spread through contaminated equipment or health care providers not washing hands properly between patients.
    • Kendall Regional Medical Center score: 0.546
    • Best hospital score: 0.000
    • Average hospital score: 0.583
    • Worst hospital score: 1.737

    Kendall Regional Medical Center performed just a little better than average in this category.

Problems With Surgery

  • Dangerous objects left in patients’ bodies: This problem does not occur often, but when it does, it can be extremely dangerous. Most of the time, the object left in a patient’s body is a surgical sponge.
    • Kendall Regional Medical Center score: 0.175
    • Best hospital score: 0.000
    • Average hospital score: 0.017
    • Worst hospital score: 0.354

    Kendall Regional Medical Center performed worse than average in this category.

  • Surgical wounds split open: A surgical wound splitting open is very painful and places a patient at risk of infection.
    • Kendall Regional Medical Center score: 0.90
    • Best hospital score: 0.67
    • Average hospital score: 0.91
    • Worst hospital score: 1.20

    Kendall Regional performed better than average.

Practices To Prevent Errors

  • Doctor’s-order medication through a computer: Hospitals use computerized physicians order entry (CPOE) systems to order medications for patients in the hospital instead of writing prescriptions by hand. CPOE systems help reduce medication errors in hospitals.
    • Kendall Regional Medical Center score: 100
    • Best hospital score: 100
    • Average hospital score: 83.56
    • Worst hospital score: 5

    Kendall Regional performed best in the category with no errors reported.

  • Safe medication administration: Using bar codes on medications, nurses scan the medications and then the patient’s wrist bracelet to make sure that the patient is receiving the right medications. Bar code medication administration (BCMA) reduces the risk of a nurse accidentally giving the wrong medication to a patient.
    • Kendall Regional Medical Center score: 75
    • Best hospital score: 100
    • Average hospital score: 83.44
    • Worst hospital score: 5

    Kendall Regional Medical Center performed below average in this category.

Safety Problems

  • Dangerous bed sores: Bed sores are wounds on the skin that form when a patient lays or sits in one position for too long without being moved. They can cause severe pain and serious infections.
    • Kendall Regional Medical Center score: 0.29
    • Best hospital score: 0.03
    • Average hospital score: 0.58
    • Worst hospital score: 2.78

    Kendall Regional Medical Center performed better than average in this category.

  • Patient falls and injuries: Falls can occur when patients who really can’t walk try to get out of bed. Falls can result in longer spells in the hospital and can also result in permanent disability.
    • Kendall Regional Medical Center score: 0.524
    • Best hospital score: 0.000
    • Average hospital score: 0.432
    • Worst hospital score: 1.716

    Kendall Regional Medical Center performed below average in this category.

Doctors, Nurses And Hospital Staff

  • Effective leadership to prevent errors: Errors become much more common when hospital leaders do not make patient safety a priority. Leaders must make sure money is properly allotted toward enhancing safety measures.
    • Kendall Regional Medical Center score: 120
    • Best hospital score: 120
    • Average hospital score: 117.31
    • Worst hospital score: 9.23

    Kendall Regional Medical Center performed best in this category.

  • Enough qualified nurses: Patients receive most of their care from nurses, not doctors. If there is a shortage of qualified nurses, then patients might face more complications and longer stays in the hospital.
    • Kendall Regional Medical Center score: 100
    • Best hospital score: 100
    • Average hospital score: 98.37
    • Worst hospital score: 17.65

    Kendall regional performed best in this category.

Since 2019, Leapfrog has given Kendall Regional a C grade. For a hospital that is part of the prestigious HCA group, the ratings can be deemed as bad.

Healthgrades

Healthgrades has chosen Kendall Regional Medical Center for Awards in numerous categories. Some of the awards are:

  • America’s Top 250 Best Hospital Award (2020, 2021)
  • America’s 100 Best Gastrointestinal Care Award (2021, 2020)
  • America’s 100 Best Hospitals for General Surgery Award (2021, 2020)
  • America’s 100 Best Hospital for Prostate Surgery Award (2021, 2020)
  • Joint Replacement Award (2021)
  • Orthopedic Surgery Excellence Award (2021)
  • Stroke Care Excellence Award (2021)

Safety Ratings

Three ratings were better than expected:

  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Accidental cuts, punctures, perforations and hemorrhages during medical care

Ten ratings were as expected.

No cases relating to foreign objects left in the body during a surgery or procedure were reported at the hospital.

Patient Experience

  • Patient Ratings
    • 55% of patients gave a rating of 9 or 10 (13% lower than the national average).
    • 57% said they would definitely recommend (14% lower than the national average).
  • Care Team Ratings
    • Communication With Doctors
      77% of patients said that doctors always listened to them and explained things well (4% lower than the national average of 81%).
    • Communication With Nurses
      73% of patients said that nurses always listened to them and explained things well (5% lower than the national average of 78%).
    • Communication About Medicines
      53% of patients said that staff members always explained medicines before they were given to them (10% lower than the national average of 63%).
    • Discharge Information
      78% of patients were given information about recovering at home (6% lower than the national average of 84%).
    • Care Transition
      44% of patients said that they understood their care needs when they left the hospital (9% lower than the national average of 53%).
    • Responsiveness Of Hospital
      55% of patients said that they always received help quickly from hospital staff (11% lower than the national average of 66%).
  • Facility Report
    • Quietness
      45% of patients said that their rooms and the areas around them were always quiet at night (14% lower than the national average of 60%).
    • Cleanliness
      59% of patients said that their rooms and bathrooms were always kept clean (14% lower than the national average of 73%).

Kendall Regional Medical Center might be winning hospital quality awards and specialty clinic awards, but its patients have not given the hospital a good rating. Patient experience ratings at the hospital were well below the national average at every parameter that is a component of the patient experience.

For More Information, Reach Out To Us

If you believe that inadequate care or negligence on the part of the medical staff at Kendall Regional Medical Center has negatively affected you or your loved one, then it is important to speak to an experienced medical malpractice attorney. For more information on your legal options, contact Kaire & Heffernan, PLLC, at 305-376-7860 or reach out to us online today.